Privacy Policy kiss game —
Malaysia User Data Protection

1 Information We Collect

Kiss game collects various types of information to provide a safe, personalised gaming experience that meets legal requirements. The information we collect falls into several key categories:

1.1 Account Registration Information

When you register a kiss game account, we collect basic information required for identity verification and account management, including your full name as stated on your identity card, date of birth, active mobile number, valid email address, preferred username, and encrypted password. This information is used solely to manage your account and ensure platform security.

1.2 Identity Verification (KYC) Information

As part of the mandatory Know Your Customer (KYC) process for financial platforms, kiss game may request supporting documents such as a copy of your identity card or passport, a selfie for facial verification, and proof of residential address such as a utility bill or recent bank statement. All KYC documents are stored with high-level encryption and accessed only by authorised compliance personnel.

1.3 Financial Information

To facilitate deposit and withdrawal transactions, we collect the necessary financial information such as bank account number, bank name, account holder name, and e-wallet details. kiss game does not store credit or debit card numbers directly — all card transactions are processed by a PCI-DSS compliant third-party payment processor.

1.4 Activity & Usage Information

Kiss game automatically records information about how you interact with the platform, including gaming and betting history, financial transaction records, login and logout times, IP address and device type used, as well as game preferences and account settings.

1.5 Technical Information

When you access Kiss Game via our website or mobile app, our systems automatically collect technical information including browser type, device operating system, screen resolution, referral source (how you arrived at our site), and app performance data for continuous improvement purposes.

Data Categories	Example Information	Primary Purpose
Identity	Name, date of birth, identification card	KYC verification & legal compliance
Contact	Email, phone number	Service communications & account security
Finance	Bank details, e-wallets	Deposit & withdrawal processing
Activity	Gaming history, transactions	Customer support & fraud detection
Technical	IP address, device type	Platform security & improvement

2 How We Use Your Data

The information we collect is used exclusively for legitimate and transparent purposes. kiss game never uses user data for purposes unrelated to the provision of platform services. The following are the primary purposes for data use:

• Account Management: Create, verify and maintain user accounts securely.
• Transaction Processing: Process deposits, withdrawals and fund transfers quickly and accurately.
• Platform Security: Detect and prevent fraud, money laundering and suspicious activity.
• Legal Compliance: Fulfil legal obligations under the PDPA, AML/CFT regulations and other applicable regulatory requirements.
• Customer Support: Resolve enquiries, complaints and assistance requests more effectively.
• Service Improvement: Analyse usage patterns to improve platform functionality and the user experience.
• Service Communications: Send important notifications relating to accounts, transactions and security updates.
• Marketing (With Consent): Send promotional offers and bonus information only to users who have agreed to receive marketing communications.

3 Legal Basis for Data Processing

Kiss game processes your personal data on a lawful basis under Malaysia's Personal Data Protection Act (PDPA) 2010. Every data processing activity is supported by at least one of the following legal bases:

• Consent: You provided explicit consent during account registration by accepting the platform's terms of use.
• Contract Execution: Processing is necessary to fulfil the contractual obligations between kiss game and you as a registered user.
• Legal Obligation: kiss game is required by law to process certain data for AML compliance, KYC and financial reporting purposes.
• Legitimate Interest: Processing for platform security, fraud detection, and service improvement based on legitimate business interests that do not override users' fundamental rights.

4 Data Sharing with Third Parties

Kiss game does not sell, rent, or trade users' personal information to any third party for their own commercial purposes. However, under certain limited circumstances, we may share data with the following parties:

4.1 Trusted Service Providers

Kiss game works with third-party service providers that support platform operations, including licensed payment processors, identity verification service providers, cloud service providers compliant with international security standards, and customer support service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use data for specified purposes.

4.2 Legal Requirements

Kiss game will disclose users' personal data to the relevant authorities when required by law, court order or regulatory authority directive, including the Royal Malaysia Police, Bank Negara Malaysia and other applicable enforcement agencies.

4.3 Security Protection

In cases where Kiss Game needs to protect the security of the platform, its assets, or other users from threats, we reserve the right to share necessary information with relevant authorities without prior notice to the user concerned.

5 Data Security

The security of users' personal data is kiss game's highest priority. We implement a comprehensive range of technical and organisational security measures to protect your information from unauthorised access, loss, alteration or accidental disclosure.

• 256-bit SSL/TLS Encryption for all data transmitted between users and kiss game servers.
• AES-256 Encryption for all sensitive data stored in our database.
• Hashed passwords using the bcrypt algorithm — we ourselves cannot view your original password.
• Two-factor authentication (2FA) available to all user accounts as an additional security layer.
• Web application firewall (WAF) and an active intrusion detection system to monitor real-time threats.
• Regular security audits by independent cybersecurity experts to identify and address vulnerabilities.
• Role-based access control (RBAC) — staff can only access data relevant to their role.
• 24/7 Monitoring by the dedicated kiss game information security team.

While we take all reasonable precautions, no security system is entirely foolproof. In the event of any data security incident affecting your personal information, kiss game will notify you and the relevant authorities within the timeframe required by law.

6 Cookies & Tracking Technologies

Kiss game uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login session authentication and account security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymised information about how users interact with the platform to help us improve the user experience.
• Functional Cookies: Save your preferences such as interface language, theme and other settings for a more personalised experience.
• Analytics Cookies: Help us understand platform performance and identify areas that require improvement.

6.2 Managing Cookies

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Kiss Game platform. More information on cookie management can be found in your browser's privacy settings.

7 Data Retention Period

Kiss game retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. The following are general data retention period guidelines:

• Active Account Data: Retained for as long as your account is active and for a defined period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysia's accounting and tax legal requirements.
• KYC Documents: Retained for 5 years after termination of the business relationship in accordance with AML requirements.
• Support Communication Logs: Retained for 3 years for customer support reference and dispute resolution.
• Technical Data & System Logs: Retained for 90 days for fraud detection and cybersecurity purposes.

Once the designated retention period has expired, data will be securely deleted or anonymised so that it can no longer be associated with any individual.

8 Your Rights as a User

Under Malaysia's Personal Data Protection Act (PDPA), you have certain rights regarding your personal data held by Kiss Game. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, please contact the kiss game data protection team via email at [email protected]. We will process your request within 30 business days from the date of receipt.

9 International Data Transfers

In the course of platform operations, Kiss Game may transfer your personal data to servers or service providers located outside Malaysia. Any such transfer is only carried out where the receiving jurisdiction provides an adequate level of data protection or where appropriate contractual safeguards are in place.

All international data transfers by kiss game are governed by standard contractual clauses that ensure equivalent data protection standards, binding data processing agreements, and other safeguard mechanisms recognised under applicable data protection laws.

10 Children's Privacy

Kiss game is an online betting platform strictly restricted to individuals who are of age 18 years and above only. We do not intentionally collect, use, or disclose personal data of minors.

11 Privacy Policy Amendment

Kiss game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or changes to the services we offer. Any material amendments will be communicated to users via in-platform notifications or registered email at least 14 days before taking effect.

The effective date of this policy is shown at the top of the document. Continued use of the kiss game platform after any policy changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

12 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how kiss game handles your personal data, please contact our Data Protection Officer:

You may also refer to FAQ page for answers to common questions about privacy and account security. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.